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If you are dissatisfied with any product you purchase through this site, or your shipment is damaged, and you would like to return it, we will refund the purchase amount on the credit card used for the purchase.
1. Simply repack the item(s) in its original packaging (if possible); be sure to include the packing slip, as this contains the information we will need to identify the order and issue a credit to the correct credit card. IF YOU DO NOT INCLUDE THE ORIGINAL OR A COPY OF THE ORIGINAL PACKING SLIP, NO CREDIT WILL BE ISSUED!
2. Contact us by email at service@baysixusa.com or 888-229-7491 for further shipping instructions.
3. Include the original packing slip in the shipment and return to the following return shipping address: BaySix USA 520 South Harrington Street Raleigh, NC 27601
Why do we have a Refund Policy?
At Bay Six USA we believe in happy customers. We believe all our products do their job, and do it well.
But we're realistic enough to know that our products aren't going to fit every situation. That's why we have a strong refund policy. If you aren't satisfied with our products, we would like them back - and we will refund you the money.
This allows you to purchase our products with confidence.
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